Medi-Dent Terms & Conditions


A freight charge of $16.50 including GST applies to all orders.


All prices include GST.

Loan Equipment

Medi-Dent does not provide loan equipment.

Offer and Acceptance

These Terms and Conditions replace all previous versions.  Unless otherwise specified offers cannot be combined.  All prices, bonuses and offers are subject to change without notice and are available for the duration of the promotional period or while stocks last, no further discounts apply.  Where an error or omission occurs, we reserve the right to withdraw the offer.

Orders and Backorders

Once an order is confirmed and in transit, either to you or from the manufacturer, it cannot be altered or cancelled.
You will be informed of backorders at the time of ordering and/or via your sales order confirmation or invoice.  Backorders from domestic suppliers are typically shipped within 2 weeks however imported items may take up to 12 weeks.  Once ordered an item will remain on backorder until supplied or cancelled by you and subject to our returns policy.  We do not provide updates on the progress of backorders but will supply an ETA on request, however this is an estimate and we will not be bound by it.


We do not accept returns, only faulty goods or goods shipped in error may be returned for credit and, in these instances, only with prior authorisation and within 14 days of invoice date.  Only items returned unopened, in their original packaging and in a saleable condition will be accepted and must be returned at the sender’s expense.  Items returned for inspection or repair, either to Medi-Dent or our nominated repairer, must also be returned at the sender’s expense.  Medi-Dent staff will not collect items from your premises without prior approval from Medi-Dent.  Returned items will be credited to your account which may be offset against future purchases however refunds will not be issued.  We do not accept returns sent COD.

Price Matching

We endeavour to match prices on identical items, simply provide a current copy of a competitor’s advertised price for verification.  We reserve the right to rescind this offer due to limited availability or where it is not commercially viable to fulfil the order.

Trading Terms

Our terms are 30 days, goods remain the property of Medi-Dent until payment is made in full.  We reserve the right to request payment in advance for large, indent or special-order items and will advise at the time of ordering where this is applicable.  Equipment purchases must be paid for on receipt of goods into our warehouse as per our customer purchase agreement.  We accept payment via EFT or American Express, Mastercard and Visa credit cards.  Credit card payments incur a surcharge of 1.65% including GST.