Terms & Conditions



Backorders will be advised at the time of ordering and/or listed on your invoice and will be shipped as soon as they become available.   Typically, backorders are shipped within 1 to 2 weeks however imported items may take up to 12 weeks.  We do not provide updates on the progress of backorders; we will supply an ETA on request however this is an estimate and we will not be bound by it.  Once an item is placed on backorder it will remain on order until supplied or cancelled, subject to our Orders and Returns policy.


A freight charge of $16.50 including GST applies to all orders during the COVID-19 period and will be reviewed once the full extent of the pandemic is understood and the impact subsides.


All prices include GST.

Loan Equipment

Medi-Dent does not provide loan equipment.

Offer and Acceptance

These Terms and Conditions replace all previous versions.  Unless otherwise specified offers cannot be combined, all prices, bonuses and offers are subject to change without notice and are available for the duration of our promotions or while stocks last, and no further discounts apply.  Where an error or omission occurs, we reserve the right to withdraw the offer.

Orders and Returns

Once an order is confirmed and shipped it cannot be altered or cancelled.  Similarly orders for indent or specially ordered items cannot be altered or cancelled once they are in transit from our suppliers.

We do not accept returns, only faulty goods or goods shipped in error may be returned for credit.  In these instances, no returns will be accepted without prior authorisation and then only within 14 days of invoice date.  Only items returned unopened, in their original packaging and in a saleable condition will be accepted and must be returned at the sender’s expense.  Items returned for inspection or repair, either to Medi-Dent or our nominated repairer, must also be returned at the sender’s expense.  Medi-Dent sales or technical staff will not collect items from your premises without prior approval and returns of indent or specially ordered items will not be accepted.  Returned items will be credited to your account which may be offset against future purchases however refunds will not be issued.  We do not accept returns sent COD.

Price Matching

We endeavour to match prices on identical items, simply provide a current copy of a competitor’s advertised price for verification.  We reserve the right to rescind this offer due to limited availability or where it is not commercially viable to fulfil the order.

Trading Terms

Our standard trading terms are 30 days, goods remain the property of Medi-Dent until payment is made in full.  We reserve the right to request payment in advance for large, indent or special-order items and will advise at the time of ordering where this is applicable.  Capital equipment purchases must be paid for on receipt of goods into our warehouse.  We accept payment via EFT, Cheque or American Express, MasterCard and Visa credit cards.  Credit card payments incur a surcharge of 1.65% including GST.  Overpayments will be credited to your account which may be offset against future purchases however refunds will not be issued.