Terms & Conditions


Backordered items will be advised at the time of ordering and / or listed on your invoice and will be shipped as soon as available. Backorders are shipped within 1 to 2 weeks however imported items may take up to 12 weeks. We do not automatically provide updates on the progress of backorders but we will provide an ETA on request however this is an estimate only and we will not be bound by it. Once an item is placed on backorder it will remain on order until supplied or the order is cancelled by you.


Orders over $500 will be shipped freight free. Freight charges may apply to exceptionally heavy or bulky orders containing chemicals, cups, gloves and paper goods; if this is the case we will advise you of any freight charges prior to proceeding with your order.


All prices include GST.

Loan Equipment

Medi-Dent does not provide loan equipment.

Offer and Acceptance

These Terms and Conditions replace all previous versions. Unless otherwise specified offers cannot be combined, all prices, bonuses and offers are subject to change without notice and are available for the duration of our promotions or while stocks last and no further discounts apply. Where an error or omission occurs we reserve the right to withdraw the offer.

Price Matching

We match prices, simply provide a current copy of our competitor’s advertised price for verification. We reserve the right to rescind this offer due to the limited availability of inventory or where it is commercially unviable to fulfil the order.


Returns or claims will not be accepted without prior authorisation and only within 14 days of invoice date. Only items returned unopened, in their original packaging and in a saleable condition will be accepted and must be returned at the sender’s expense. Similarly items retuned for inspection or repair either to Medi-Dent or our nominated repairer must also be returned at the sender’s expense. Medi-Dent sales or technical staff will not collect items from your premises without prior approval and returns of indent or specially ordered items will not be accepted. Returned items will be credited to your account which may be offset against future purchases however refunds will not be issued. We do not accept returns sent COD.

Trading Terms

Our standard trading terms are 30 days; goods remain the property of Medi-Dent until payment is made in full. We reserve the right to request payment in advance for large, indent or special order items and will advise at the time of ordering where this is applicable. Capital equipment purchases must be paid on receipt of goods into our warehouse. We accept payment via EFT, Cheque or American Express, MasterCard and Visa credit cards. Credit card payments will incur a surcharge of 1.65% including GST. Overpayments will be credited to your account which may be offset against future purchases however refunds will not be issued.